Oh children gather 'round for a tale i shall spin of the Crappiest Job in the World'.
I have mentioned before what it is I do. But let's get into specifics shall we?
630am I go into work and sit my ass at a computer. I make myself comfortable as I will be there for 14.5 hours. I open up the files that let me see what sad degenerates could not possibly live without tv for one more day and start to organize 'runs' for up to 30 guys. This is where it gets complicated.
London, St. Thomas, Woodstock,Cambridge, Guelph, Kitchener, Waterloo, Brantford, Stratford and a bunch of little ass towns in between these make up what I have to organize. Oh, but there is more! There is a difference between basic calls (installs of internet, cable), service (fixing this shit when it goes bad) and RHP (phone). Now the RHP guys can do basic, service and RHP. Some service guys can do RHP and service, but the Basic guys can only do Basic. You following so far?
Now, there are night techs and day techs. An RHP can only do 2 RHP calls in one time frame. (They are broken up into MORN< MID< AFT< NGT. Sometimes, there are AM's and PM's and DAY calls) A service and basic can do 4 calls in one time frame. BUT an RHP can do one RHP and 2 service/basic calls. But only for their desinated shifts (night or day).
Here's where it gets REALLY fun.
If for some weird reason you have managed to figure all this crap out, our mighty overlord tells us in the morning exactly how many of what specific type of tech may go to any town at any given point in time. So in a busy city like Kitchener we may only have 1 RHP guy. Which makes it fun if we have 4 gazillion RHP calls.
Now, all this being said, and i havent managed to lose my mind trying to figure this crap out.....over the course of the day i get some of these techs BITCHING at me. Because i had the audacity to not realize that they live in Guelph, but i sent them to Waterloo. Fuck me! What a horrible person I am!
Over the day, extra calls are sent in and i have to try and give them to an appropriate person who is qualified to do that specific job.
So they will call me nasty names and insult my parentage. They will threaten to make me lose my job and make my life miserable. They will bitch about what a horribly long day they have had (8 hours) and whine to go home at EVERY oppurtunity. Yet not realize that after they go home i still have to sit there for 6.5 more hours!!
There is so much more to this job, like making sure all the runs are in a certain part of town and calling customers who dont speak any english. Sitting in a chair for a prolonged period of time in a room with no window, no tv, radio or internet, and no decorations at all. It is a white room. Thats it. A white freaking room.
And now there is construction going on in the office so i cant hear a goddamn thing when these buggers call me on the phone to complain that i gave them another call to complete before their shift ends in 4 hours.
Which i suppose is not a bad thing. Except for the horrible headache i have had for the past 3 days.